Join Our Team and Shape the Future of E-commerce
Amazon, the world's most customer-centric company, is seeking a highly skilled and innovative Senior Manager of Forecasting to lead our team in developing cutting-edge forecasting solutions. As a key member of our Customer Service network, you will play a crucial role in driving business growth, improving customer experience, and contributing to the company's continued success.
Job Summary:
We are looking for a seasoned leader with a strong analytical background, exceptional business judgment, and a proven track record of managing high-performing teams. As our Senior Manager of Forecasting, you will be responsible for creating and delivering accurate contact forecasts, developing comprehensive global capacity planning solutions, and driving strategic initiatives to improve customer service quality and cost efficiency.
Key Responsibilities:
- Lead a team of analysts and managers across multiple countries to develop short-term and long-term contact forecasts using various forecasting techniques
- Manage team performance, provide coaching and development opportunities, and ensure low error contact forecasts to meet service level delivery
- Collaborate with senior CS leadership to drive strategic long-term planning initiatives and provide insights on forecast variance drivers
- Develop and implement process improvements to increase forecasting accuracy, efficiency, and scalability
- Drive business growth by identifying opportunities to improve customer service quality, reduce costs, and enhance the overall customer experience
Requirements:
To be successful in this role, you will need:
- Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
- 10+ years of experience in Forecasting/Planning, with a strong background in analytical techniques and data analysis
- Experience managing a team of analytic professionals, including hiring, development, and performance management
- Excellent communication skills, with the ability to share complex findings in an understandable and actionable manner
- Strong initiative, team leadership, project management, and quantitative skills
- Ability to work autonomously in a dynamic, fast-paced environment with strong attention to detail and exceptional organizational skills
Preferred Qualifications:
While not required, the following qualifications are highly desirable:
- MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines
- Experience in forecasting, time-series, and multivariate regression
- Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
- Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
- Experience using AWS technologies such as Redshift, S3, etc.
What We Offer:
As a member of our team, you will enjoy:
- A competitive salary and benefits package
- Opportunities for professional growth and development in a dynamic and innovative environment
- Collaboration with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Flexible working arrangements, including remote work options
How to Apply:
If you are a motivated and talented individual who is passionate about forecasting, customer experience, and innovation, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to Apply Now
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