Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global leader in mission-critical communications and analytics, dedicated to enhancing public safety. They are seeking a Field Support Engineer responsible for integrating systems into complex customer environments and resolving technical issues through direct customer interaction.
Responsibilities
- Prepares and configures solutions for integration into complex customer systems
- Completes installation, testing and acceptance of Scout in complex customer systems
- Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium
- Determine most cost-effective repair/resolution to minimize customer downtime
- Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure
- Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
- Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution
- Provide after-schedule support on an as needed basis
- Work collaboratively with the Sales team to support pre-sales system designs and technical presentations
- Provide on-site end user training
- Coordinates design of subsystems and integration of total system
- Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues
- Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable
- Uses computer assisted engineering and design software and equipment to perform engineering and design tasks
Skills
- High School diploma, and Associates degree, Or 1+ years of experience in Software, Networking, IT, Public Safety, and Wireless communications
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- Experience with Windows OS/Applications configuration and troubleshooting
- Experience with IP Network troubleshooting
- SQL Database
- IP Radio Technologies
- IP Telephony
- Virtualization
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- And more!
Company Overview
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.
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