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Welcome to the Magic of Disney Cruise Line – Where Learning Meets Adventure
Imagine a workplace where every day you help create unforgettable moments for families sailing across the world’s most breathtaking seas. Disney Cruise Line (DCL) isn’t just a leader in premium cruise experiences; it’s a vibrant community of storytellers, innovators, and educators who bring the Disney brand to life on the high seas. As part of the larger Walt Disney Company family, DCL combines world‑class hospitality with cutting‑edge technology, all while upholding Disney’s timeless values of optimism, safety, and unparalleled guest service. Joining DCL as a Remote Instructional Design Project Manager means you’ll partner with passionate subject‑matter experts, operational teams, and global stakeholders to design learning experiences that empower cast members, elevate guest interactions, and drive operational excellence. If you thrive on turning complex performance challenges into engaging learning solutions, and you’re eager to contribute to a brand that inspires joy across generations, read on – your next great adventure awaits.
About the Role: Instructional Design Project Manager (12‑Month Project Hire)
This temporary, full‑time assignment (approximately 12 months, with potential extension based on business needs) places you at the intersection of learning strategy, content creation, and project leadership. Reporting to the Manager, Learning Design and Development, you will act as a trusted consultant to internal client areas across Disney Cruise Line’s Contact Center & Operations Support division. Your mission: diagnose performance gaps, design and deliver innovative learning interventions, and manage the end‑to‑end lifecycle of multiple concurrent projects—all from the comfort of your remote workspace. You will be the bridge between business objectives and instructional excellence, ensuring that every training solution aligns with DCL’s strategic goals, regulatory requirements, and the magical Disney guest experience.
Key Responsibilities – What You’ll Own Every Day
- Performance Consulting: Partner with client areas to conduct thorough needs‑analysis, leveraging active listening, powerful questioning, and data‑driven diagnostics to uncover root‑cause performance issues.
- Learning Solution Design: Translate analysis insights into robust instructional strategies using ADDIE, SAM, or other proven design frameworks, creating blended learning experiences that include e‑learning, facilitator‑led workshops, self‑study modules, and job‑aid libraries.
- Content Development & Authoring: Produce high‑impact training assets using PowerPoint, Articulate 360, and other e‑learning authoring tools; craft storyboards, scripts, and visual assets that reflect Disney’s storytelling heritage.
- Project Management Excellence: Simultaneously oversee multiple project plans, define scope, allocate resources, set milestones, and drive tasks to completion while maintaining strict adherence to timelines and budgets.
- Stakeholder Engagement: Build and nurture trusted relationships with subject‑matter experts, operational leaders, and cross‑functional support teams; schedule regular check‑ins, provide status updates, and manage expectations.
- Facilitation & Train‑the‑Trainer Delivery: Lead engaging learning sessions—both virtual and in‑person—for audiences ranging from frontline cast members to senior executives, employing varied facilitation techniques to maximize knowledge retention.
- Knowledge Stewardship: Maintain an up‑to‑date repository of learning content, product information, and policy documentation; curate a dynamic library that can be leveraged across the organization.
- Change Advocacy: Communicate learning outcomes clearly, champion continuous improvement, and act as a catalyst for cultural change that aligns with Disney’s commitment to safety, inclusivity, and guest delight.
- Risk & Quality Management: Apply critical thinking to anticipate project risks, develop mitigation strategies, and ensure all deliverables meet Disney’s high standards for quality, compliance, and brand integrity.
- Travel & Immersive Experience: Participate in occasional domestic and international travel to experience frontline operations firsthand, conduct job‑shadows, and gather authentic insights that inform learning design.
Essential Qualifications – The Core Foundations You Bring
- Instructional Design Expertise: Proven ability to conduct needs‑analysis, design curricula, and develop learner‑centered content across technical and soft‑skill domains.
- Learning & Performance Improvement Knowledge: Solid understanding of human performance improvement models, adult learning theory, and best‑practice L&D methodologies.
- Technical Proficiency: Hands‑on experience with PowerPoint, Articulate 360 (or comparable e‑learning authoring tools), learning content repositories, and LMS platforms (e.g., D Learn at TWDC).
- Project Management Acumen: Demonstrated track record of managing complex projects, meeting deadlines, and delivering results independently in fast‑paced environments.
- Stakeholder Collaboration: Strong influencing, relationship‑building, and communication skills; experience working directly with internal clients and senior leaders.
- Analytical & Creative Problem‑Solving: Ability to dissect performance data, generate innovative solutions, and translate concepts into tangible learning experiences.
- Facilitation Experience: Experience delivering training at multiple organizational levels with an adult‑learning focus; comfort facilitating both virtual and in‑person sessions.
- Flexibility & Resilience: Willingness to adapt to shifting priorities, work evenings, weekends, holidays, and adjust schedules to meet project demands.
- Travel Eligibility: Valid passport and ability to travel internationally for immersive learning experiences.
Preferred Qualifications – The Extras That Set You Apart
- 3+ years of professional experience in instructional design, instructional technology, or related fields, with a portfolio showcasing end‑to‑end learning solutions.
- Demonstrated consulting experience with both internal and external clients, delivering measurable performance improvements.
- Familiarity with the cruise industry, Disney Cruise Line operations, National Geographic Expeditions, or Adventures by Disney programs.
- Advanced knowledge of emerging learning methodologies (micro‑learning, gamification, immersive AR/VR, performance support tools).
- Proficiency in learning management systems, especially D Learn, and ability to generate insightful reporting on learning effectiveness.
- Leadership experience managing cross‑functional project teams, driving alignment across multiple business partners.
- Bilingual or multilingual capabilities to support Disney’s global crew and guest community.
- Master’s degree or formal certifications in performance consulting, ADDIE, curriculum development, or adult development theory.
Skills & Competencies – What Makes You Successful
- Strategic Thinking: Ability to see the big picture, align learning initiatives with business strategies, and forecast future skill needs.
- Storytelling Ability: Craft narratives that resonate emotionally while delivering instructional rigor—mirroring Disney’s iconic brand voice.
- Data‑Driven Decision Making: Use metrics, surveys, and analytics to evaluate learning impact and continuously refine solutions.
- Technology Savvy: Quick adoption of new authoring tools, collaboration platforms (e.g., Microsoft Teams, Slack), and virtual classroom environments.
- Emotional Intelligence: Sensitivity to cultural nuances, inclusive communication, and the ability to build trust across diverse teams.
- Time Management: Mastery of prioritization techniques to juggle multiple deliverables without sacrificing quality.
- Integrity & Confidentiality: Handle sensitive operational information with the utmost discretion and professionalism.
Career Growth & Learning Opportunities – Your Path Forward
Disney Cruise Line invests heavily in the development of its talent. As a Remote Instructional Design Project Manager, you will have access to a suite of learning resources, including internal Disney universities, mentorship programs, and industry conferences. Your contributions will be visible to senior leadership, opening doors to future roles in instructional design leadership, global learning strategy, or even broader talent development functions within the Walt Disney Company. The 12‑month assignment serves as a high‑impact springboard—demonstrate your ability to drive measurable performance outcomes, and you could be considered for permanent positions, cross‑functional project leadership, or specialist roles that influence Disney’s global learning agenda.
Work Environment & Culture – Why Disney Is Different
At Disney, the culture is built on storytelling, imagination, and a deep respect for every individual’s uniqueness. Even as a remote team member, you’ll feel connected through collaborative tools, regular virtual coffee chats, and occasional in‑person gatherings in Celebration, Florida—the picturesque town where Disney’s corporate campus resides. The company fosters an inclusive environment where ideas are celebrated, feedback is constructive, and diversity of thought fuels innovation. You’ll be part of a community that supports work‑life balance, encourages wellness, and celebrates milestones—both personal and professional. The “cast” ethos translates into a supportive network that rallies around each other, ensuring you have the resources, mentorship, and recognition you deserve.
Compensation, Perks, & Benefits – More Than Just a Salary
Disney offers a competitive compensation package reflective of your expertise and the project scope. In addition to a base salary, you’ll receive a comprehensive benefits suite that typically includes health, dental, and vision coverage; a 401(k) retirement plan with company match; paid time off; and employee assistance programs. As part of the Disney family, you’ll also enjoy exclusive perks such as access to Disney parks, special events, and discounted merchandise. Professional development funds, tuition reimbursement, and opportunities to attend industry conferences further enrich your career journey. While specific details will be shared during the interview process, rest assured that Disney values and rewards the talent that powers its magical experiences.
How to Apply – Take the Next Step Toward Your Disney Adventure
If you’re ready to blend your instructional design expertise with a world‑class brand that creates lifelong memories, we want to hear from you! Click the link below to submit your application, resume, and a portfolio that showcases your most impactful learning solutions. Even if you feel you don’t meet every single requirement, we encourage you to apply—Disney believes in potential, passion, and the power of diverse perspectives.
Apply Now – Join the Disney Cruise Line Learning Team
We Encourage You to Apply!
Even if you think you’re not a perfect match, we’d still love to hear from you. Great people make great teams, and we’re excited to welcome new talent into our friendly, supportive community.
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