Note: The job is a remote job and is open to candidates in USA. Leybold is a global leader in vacuum technology, and they are seeking a Virtual Sales Engineer to drive sales in open territories and re-engage lapsed accounts. The role involves acting as the primary liaison for customers during pre- and post-sale activities, collaborating with sales and technical teams to enhance customer satisfaction and drive revenue.
Responsibilities
- Acting as a principal liaison for customers engaged in pre- and post-sale activities
- Take owneership of your designated teritorry, including re-engaging lapsed service customers, thereby driving revenue and enhancing customer satisfaction
- Serving as the primary contact for customers, guiding them through the sales process and ensuring they receive timely and accurate information on our offerings
- Working collaboratively with outside sales personnel to ensure comprehensive support and coverage of customer needs across all service lines
- Following up on leads generated through marketing efforts, while also providing requested quotes for the Service Business Line
- Delivering a general overview of all Service Products and demonstrating product benefits to potential clients
- Proactively managing open territory while also revitalizing relationships with lapsed service customers to boost sales initiative
- Collaborating with the applications and tech support teams to propose tailored product alternatives that align with customer needs
- Identifying opportunities for cross-selling additional Leybold products, including field services and service contract options
- Enhancing the overall satisfaction of our business lines through improved performance, which leads to greater efficiency in operational practices
- Actively promoting sustainable practices by reducing the need for commuting, which also reflects our responsibility towards reducing our environmental footprint
- Maintaining meticulous customer databases and thoroughly documenting all customer interactions and activities using our Customer Relationship Management (CRM) system
- Developing professional networks by actively engaging in lab and factory visits, enabling you to gain a deeper understanding of our operations and products
- Upholding the company culture that nurtures early-career professionals, helping them align with the expectations and values of our group
- Taking advantage of in-office work to receive immediate support and guidance from colleagues, facilitating faster learning and adaptation to the role
- Completing additional duties as directed by management, demonstrating flexibility and a team-oriented attitude
Skills
- A bachelor's degree in Engineering or another technical field, complemented by relevant business or marketing knowledge
- Exceptional communication skills, both oral and written, are essential for this role
- Proficient in using MS Office suite to execute daily tasks effectively
- A strong customer-centric approach, along with the ability to thrive in a collaborative and dynamic team environment, is necessary
- Demonstrated critical thinking abilities and attention to detail are crucial for success in this position
- Must be adaptable and a great teammate who can adjust to changing situations
- A self-starter with a strong work ethic, eager to learn and grow within the organization
- Possession of a valid driver's license is required
- Prior experience of 1-3 years in technical sales, business development, or a related field is advantageous
- Experience with vacuum equipment or technical product sales is a plus
- Familiarity with CRM applications is preferred
- Fluency in Spanish is an asset
Benefits
- Individual learning opportunities
- Worldwide job openings
- Specialized training from our dedicated academy
- Workplace safety standards
- Competitive compensation package
Company Overview
Leybold has written its chapter in industrial history and, not least through the groundbreaking inventions of Wolfgang Gaede. It was founded in 1850, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is https://www.leybold.com/.
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