First American is a company dedicated to providing resources and support to its agents. The Sales Support Coordinator role involves providing administrative, customer service, and marketing support while assisting with training and education initiatives.
Responsibilities
- Provide a wide variety of administrative and clerical support to Managers, Attorneys and Sales Reps
- Scheduling/Travel arrangements
- Expense reports and invoice processing
- Monitor general voicemail inbox
- May support sales representatives in account servicing as needed
- Assists in customer service functions
- Acts as the team’s resource and subject matter expert to answer questions and resolve issues
- Generates reports and gathers information to help support sales initiatives
- Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems
- May coordinate the workflow of marketing-related requests
- Manages marketing requests and distributes marketing materials such as flyers and brochures to the team and customer base as needed
- Coordinates venues and vendors for tradeshows and company events
- Responsible for providing event follow up communication as needed to clients and staff
- Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training
- Coordinates and executes educational and training events
- Assists in resourcing and logistics
- Other duties as assigned
Skills
- High School diploma or equivalent
- 1-3 years of experience
- Working knowledge of fundamental concepts, practices and procedures of the sales department/field
- Familiarity with sales database systems or software such as Salesforce
- Good listening, verbal and written communication skills
- Good customer service skills
- Establishes effective working relationships at the work group level
- Good organizational skills with the ability to multi-task, prioritize and follow up
- Proficient in Microsoft Word, Excel and PowerPoint
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Company Overview
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.
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