Job Description:
• Partner with customers, dealers, sales, and engineering to assess requirements and design solutions that meet or exceed expectations.
• Provide pre- and post-sales technical support, including RFI/RFP responses, solution architecture design, and deployment planning.
• Configure, test, and deploy PoC systems and devices for demos, trials, and production environments.
• Lead or support technical qualification of sales opportunities, including large direct bids.
• Troubleshoot customer issues, identify root causes, and recommend effective solutions.
• Deliver compelling technical presentations, product demonstrations, webinars, and trade show support.
• Serve as a Subject Matter Expert (SME) for assigned products, providing internal training to Sales, SEs, Technical Support, and Marketing.
• Develop dealer training programs and certification content (Hytera University).
• Create and maintain system documentation and end-user deployment materials.
• Provide structured feedback to Product Management to improve product performance and customer experience.
Requirements:
• Bachelor’s degree in Electrical Engineering, Telecommunications, IT, Computer Networking, or related field (or equivalent experience).
• 3+ years in Sales Engineering, Pre-Sales, or Solutions Engineering within telecommunications, two-way radio, PoC/PTT, or networking environments.
• Fluent in English (written and verbal).
• Proven ability to independently deliver polished presentations and live product demonstrations to both technical and non-technical audiences.
• Strong customer-facing skills with the ability to translate technical capabilities into business value.
• Willingness to travel as required.
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance