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Why arenaflex?
arenaflex is a global leader in delivering seamless, data‑driven experiences that empower millions of customers every day. Our mission is to turn every interaction into a meaningful conversation, leveraging cutting‑edge analytics, cloud‑native platforms, and a culture rooted in integrity, inclusion, and innovation. From bustling metropolitan hubs to remote workspaces, arenaflex thrives on the diverse perspectives of its people, ensuring that each voice is heard, each contribution valued, and each employee feels a genuine sense of belonging.
Position Overview
We are seeking an experienced Senior Data Solutions Architect to spearhead the transformation of our Voice‑of‑Customer (VoC) analytics ecosystem. This role sits at the intersection of data engineering, product strategy, and agile delivery, and will be responsible for designing robust data models, building scalable pipelines, and collaborating with cross‑functional teams to turn raw survey data into actionable insights. The position is fully remote, with a primary focus on serving our Dominican Republic operations, and offers a competitive rate of $35 per hour in 2024.
Key Responsibilities
- Architectural Leadership: Design, develop, and maintain a next‑generation data platform that integrates Qualtrics‑powered surveys, the Cornerstone data lake, and real‑time analytics tools such as Hadoop, Spark, Hive, and Pyspark.
- Stakeholder Collaboration: Partner closely with product owners, business analysts, Qualtrics experts, and agile development squads to translate business needs into technical specifications.
- Data Modeling & Governance: Create resilient data models and standardized metric definitions that enable consistent reporting across the entire VoC program.
- Scalable Processing: Implement batch and streaming pipelines that support large‑scale statistical analysis, ensuring high accuracy through rigorous testing and validation.
- Performance Optimization: Continuously evaluate and refine data processing jobs to improve efficiency, reduce latency, and lower operational costs.
- Automation & Tooling: Build and maintain automation frameworks for data ingestion, transformation, and quality checks, leveraging Python, Shell scripting, and CI/CD best practices.
- Agile Delivery: Participate in sprint planning, daily stand‑ups, and retrospectives, delivering incremental product increments on a regular cadence.
- Knowledge Sharing: Mentor junior engineers, lead technical workshops, and document architectural decisions to foster a learning‑centric environment.
- Strategic Insight Generation: Translate complex datasets into clear business narratives that guide product strategy, customer experience enhancements, and executive decision‑making.
Essential Qualifications
- Minimum 3 years of hands‑on experience with Hadoop ecosystem technologies (HDFS, MapReduce, Hive, Spark) and Python‑based data engineering.
- Proven expertise in designing data models for large‑scale survey and VoC platforms.
- Strong command of Pyspark, Python, and Shell scripting for building ETL pipelines.
- Demonstrated ability to collaborate with product managers, data scientists, and agile teams to deliver functional solutions.
- Solid understanding of Agile methodologies, including Scrum and Kanban, with a track record of delivering incremental value.
- Excellent communication skills—both written and verbal—with the ability to present technical concepts to non‑technical stakeholders.
- Fluency in English; Spanish proficiency is a plus, given the Dominican Republic focus.
Preferred Qualifications
- Experience with Qualtrics or other survey platforms and integrating their data into enterprise data lakes.
- Background in statistical analysis, machine learning, or predictive modeling applied to customer experience data.
- Knowledge of cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
- Certification in data engineering or big‑data technologies (e.g., Cloudera, Hortonworks, Google Cloud Professional Data Engineer).
- Prior work in a multinational, remote‑first environment.
Core Skills & Competencies
- Technical Acumen: Deep familiarity with big‑data frameworks, data warehousing concepts, and modern programming languages.
- Problem‑Solving: Ability to dissect complex data challenges and devise robust, scalable solutions.
- Collaboration: Strong team player who thrives in cross‑functional settings and values diverse perspectives.
- Adaptability: Comfortable navigating fast‑changing priorities and evolving technology stacks.
- Customer‑Centric Mindset: Passion for turning raw data into meaningful narratives that enhance the customer journey.
Career Growth & Learning Opportunities
At arenaflex, your development is as important as our business success. As a Senior Data Solutions Architect you will:
- Gain exposure to a global VoC program impacting millions of end‑users.
- Lead strategic initiatives that shape the future of data analytics within arenaflex.
- Access a robust learning budget for certifications, conferences, and advanced training.
- Mentor emerging talent and potentially transition into senior leadership roles, such as Head of Data Engineering or Director of Customer Insights.
- Participate in internal hackathons, innovation labs, and community outreach programs.
Work Environment & Culture at arenaflex
arenaflex prides itself on an inclusive, flexible, and forward‑thinking culture. Our remote‑first policy empowers employees to work from anywhere, while we maintain strong virtual connections through:
- Weekly virtual coffee chats, team‑building activities, and cross‑regional town halls.
- An open‑door leadership style where senior leaders are approachable and responsive.
- Dedicated mental‑health resources, including confidential counseling via the WholeMinds app.
- Comprehensive wellness programs that cover physical, financial, and emotional well‑being.
- Celebrations of cultural diversity, recognizing holidays and traditions from around the world.
Compensation, Perks & Benefits
- Competitive Base Pay: $35 /hr, paid bi‑weekly.
- Performance Bonuses: Quarterly incentive plans tied to project milestones and business impact.
- Retirement Savings: Company‑matched contributions to a 401(k) or equivalent retirement plan.
- Flexible Work Model: Choose between fully remote, hybrid, or onsite arrangements based on personal preference and project needs.
- Generous Paid Parental Leave: Tailored to local regulations, supporting new parents.
- Global Health Access: Tele‑medicine services, on‑site clinics (where available), and comprehensive medical, dental, and vision coverage.
- Employee Assistance Program: Confidential counseling, legal advice, and financial planning resources.
- Continuous Learning: Tuition reimbursement, internal training platforms, and access to industry conferences.
- Technology Stipend: Home office equipment, high‑speed internet subsidies, and ergonomic accessories.
How to Apply
If you are ready to shape the future of customer analytics and thrive in a collaborative, innovative environment, we want to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and any supporting portfolio or project links.
Apply Now – Join arenaflex Today!
Final Call to Action
arenaflex is more than a workplace—it’s a community where your ideas matter, your growth is championed, and your impact reaches customers worldwide. Don’t miss the chance to be part of a visionary team that values excellence, integrity, and belonging. Apply today and start your journey as a senior leader driving data‑powered customer experiences at arenaflex.
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