Transforming Surgical Experiences through Operational Excellence
At KARL STORZ, a global leader in the medical device industry, innovation and precision are at the forefront of everything we do. We're on a mission to revolutionize the field of endoscopy and minimally invasive surgery, and we're seeking a highly skilled Surgical Operational Efficiency Specialist - Medical Device Industry Expert to join our team on a remote basis, supporting our operations in the Houston, TX area. This role is not just a job; it's an opportunity to be part of a dynamic team that is shaping the future of surgical care.
About Us
KARL STORZ is renowned for its high-quality medical devices and equipment that facilitate minimally invasive surgical procedures. With a rich history and a commitment to excellence, we have established ourselves as a trusted partner for healthcare professionals worldwide. Our dedication to innovation, customer satisfaction, and operational efficiency drives our success and inspires our team members to strive for greatness.
Role Overview
As a Surgical Operational Efficiency Specialist (SOES), you will be an integral part of our service team, providing critical support to our customers in the Houston, TX area. This role requires a unique blend of technical knowledge, interpersonal skills, and analytical abilities to ensure the optimal performance of our medical devices and equipment. You will be responsible for managing and troubleshooting our devices, providing face-to-face customer support, and driving process improvements to enhance operational efficiency and reduce costs.
Key Responsibilities
- Provide face-to-face customer support in the OR, SPD, and Biomed departments, ensuring seamless integration and operation of our medical devices and equipment.
- Perform preventative maintenance and management of endoscopy products to ensure they are always in good working order and ready for use, including thorough documentation of their functionality.
- Monitor, report, and facilitate repair/exchange transactions, keeping repairs and replacement equipment expenses within a predetermined budget for the account.
- Develop and deliver training and education programs for the OR, SPD, and supporting departments to enhance their understanding and utilization of our products.
- Design process improvements to improve efficiencies, reduce repair costs, and identify opportunities to minimize instrument damage and related expenses.
- Gather detailed usage and repair data, and implement reusable strategies to drive continuous improvement.
- Communicate effectively with a diverse clientele, leveraging strong written and oral communication skills, as well as excellent interpersonal skills.
- Perform complex and time-critical tasks with optimum effectiveness and efficiency, often with little or no supervision, in high-pressure situations.
- Collaborate with our operations team to provide customers with cost-reduction initiatives and value-added services that exceed their expectations.
- Support the implementation of reusable M.I.S. products, from training to procedural support, and capture procedural and device usage data.
- In some accounts, transport, clean, and package instruments after use, adhering to strict quality and safety standards.
Essential Functions and Qualifications
To succeed in this role, you will need to demonstrate a strong foundation in the technical and operational aspects of our business, as well as excellent interpersonal and analytical skills. The ideal candidate will have:
- A minimum of a high school diploma, with related experience; a higher degree is preferred.
- 2-4 years of experience in surgical technology, central sterile experience, or previous work history in medical sales or services management.
- A strong understanding of M.I.S. equipment and devices, with the ability to troubleshoot and manage complex systems.
- Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse clientele.
- The ability to work independently, with minimal supervision, and perform complex tasks with optimum effectiveness and efficiency.
- A strong analytical mindset, with the ability to gather and analyze data, identify trends, and implement process improvements.
- The flexibility to travel up to 5% of the time and work on-call weekends/evening hours (rotating schedule across the team).
- The physical ability to lift/push/pull up to 25lbs.
Career Growth Opportunities
At KARL STORZ, we're committed to the growth and development of our team members. The SOES role is a stepping stone to various career advancement opportunities within our organization, including sales, marketing, leadership, and more. You'll have access to training, mentorship, and resources to help you build a rewarding and successful career.
What We Offer
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
- Medical, dental, and vision insurance, along with a state-of-the-art wellness program and pet insurance.
- Generous time-off policies, including 3 weeks of vacation, 11 holidays, and paid sick time.
- Up to 8 weeks of 100% paid company parental leave.
- A 401(k) retirement savings plan with a 60% match on your first 6% contribution.
- Section 125 Flexible Spending Accounts.
- Life, STD, LTD, and LTC insurance.
- Tuition prepayment of up to $5,250 per year.
- Fitness reimbursement of up to $200 annually.
- An employee referral program with rewards of up to $2,000 per hire.
Our Culture and Work Environment
At KARL STORZ, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. We're a dynamic and diverse organization that encourages collaboration, creativity, and continuous learning. As a remote team member, you'll be part of a global community that is passionate about making a difference in the lives of patients and healthcare professionals.
Join Our Team!
If you're a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Surgical Operational Efficiency Specialist, you'll play a critical role in driving our mission forward and shaping the future of surgical care. Don't miss this chance to join our team and make a meaningful impact in the medical device industry.
Apply now and take the first step towards a fulfilling career with KARL STORZ!
Apply Now