Team Lead (Bangalore, KA, IN)

Location: Bangalore (Work From Home) Grade: F2 Designation: Team Lead (Loss Mitigation) Process: Guild Mortgage Servicing Number of Positions: 01 Minimum Criteria:  - All F2 and G grade employees can apply. It will be a lateral movement for F2 grade employees and vertical movement for G grade employees. - Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st February 2026. - Performance rating of CME or above in the last appraisal - No documented disciplinary issues/PIP in the last 12 months. Role & Responsibilities: - Lead and supervise a Mortgage Servicing team to meet SLA, productivity, and quality targets. - Manage work queues, daily workflows, and production metrics. - Maintain daily/weekly, monthly performance and production reports. - Partner with client partners and in-house team on workflow planning, process improvement, training, and special projects. - Recommend operational enhancements to improve efficiency and client satisfaction. - Collaborate with internal teams to ensure smooth operations and timely issue resolution. - Handle escalations and resolve complex customer or client queries. - Coach and develop team members while monitoring performance and attendance. Educational/Professional Qualifications: - Bachelor’s degree required - 5 plus years of US Mortgage Servicing experience, preferably in Loss Mitigation/Home Retention - Flexibility to work night shifts and support extended hours/weekends when required. Required Skills: - Strong understanding of the US Mortgage processes, especially Loss Mitigation/Home Retention. - Ability to interpret and work with a variety of mortgage servicing documents. - Excellent verbal and written communication skills for client/vendor interactions. - Demonstrated leadership, customer service, and negotiation skills. - Strong analytical and decision-making abilities with attention to detail. - Proficiency in data analysis and reconciliation as needed. - Ability to manage multiple priorities in a deadline-driven environment. - Proficient in MS Office and capable of working effectively in collaborative, team-oriented environments Selection Procedure: - HR Screening - Personal Interview Application Process & Timelines: Last date to apply on the job posting is 20th February 2026 PS: Strictly no extension allowed on Timelines The selected candidates must be released within 30 days from the date of the announcement of the results.