Transforming Healthcare through Digital Innovation
Blue Cross and Blue Shield of Kansas is on a mission to revolutionize the healthcare experience for Kansans. We're seeking a highly skilled and experienced Team Lead for Digital IT Experience to join our innovative team. As a Team Lead, you will play a pivotal role in shaping the digital landscape of our organization, driving customer-centric solutions, and leading a high-performing team to achieve exceptional results.
About Us
As one of the most trusted companies in Kansas, we pride ourselves on fostering a dynamic and inclusive work environment that values diversity and promotes collaboration. Our team is passionate about leveraging technology to improve the health and well-being of Kansans. We're committed to providing a workplace where everyone can thrive and grow.
Job Overview
This is a fantastic opportunity to join our team as a Team Lead for Digital IT Experience, where you'll serve as a liaison between Digital Experience and IT development partners. You'll work closely with the UX team to develop customer-centric solutions, using best-in-class research and design methods to shape our work. This role is eligible for remote or hybrid work arrangements, offering flexibility and work-life balance.
Key Responsibilities
- Serve as internal and external client-facing liaison, advocating for decision-making based on customer feedback, web analytics, stakeholder input, and other data analysis.
- Lead a team of two and manage projects with multiple owners and team members, ensuring successful project delivery and team growth.
- Oversee development and delivery of project deliverables, status reports, and other work products, maintaining high-quality standards.
- Research products, services, and current strategies to identify new opportunities and stay up-to-date on digital experience technologies and developments.
- Prioritize digital experience roadmap and ensure successful execution, driving business outcomes and customer satisfaction.
- Serve as owner of all incidents reported by members, groups, providers, and customer service, ensuring resolution in a timely and effective manner.
- Build annual budget and revise monthly budget as needed based on results and actual spend, demonstrating financial acumen.
- Review key performance indicators to measure performance of digital experience efforts using a variety of web analytics tools, informing data-driven decisions.
Essential Qualifications
To succeed in this role, you'll need:
- A High School Diploma or GED, with 5 years of related digital experience and/or training, or equivalent combination of education and experience, with an emphasis in project management, including information technology-related projects and business process improvements.
- Experience leading teams or projects, developing talent, and fostering a creative work environment, demonstrating leadership and collaboration skills.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- A Bachelor's Degree in Computer Science, Business Administration, Communications, or related field, showcasing your academic background and expertise.
- Experience with platforms such as Google Analytics, Google Tag Manager, Google Data Studio, and virtual assistants, as well as BlueAccess, demonstrating your technical skills and knowledge.
Skills and Competencies
To excel in this role, you'll need to possess:
- Strong leadership and project management skills, with the ability to drive team success and deliver results.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and team members.
- Strong analytical and problem-solving skills, with the ability to interpret data and inform business decisions.
- A customer-centric mindset, with a focus on delivering exceptional customer experiences.
- A passion for digital innovation and staying up-to-date with industry trends and developments.
Career Growth Opportunities
As a Team Lead for Digital IT Experience, you'll have opportunities to grow and develop your skills, including:
- Leadership development: You'll have the chance to lead high-performing teams and drive business outcomes, developing your leadership skills and expertise.
- Technical skills development: You'll stay up-to-date with the latest digital experience technologies and developments, expanding your technical knowledge and skills.
- Career advancement: With our organization, you'll have opportunities to advance your career, taking on new challenges and responsibilities.
Work Environment and Company Culture
At Blue Cross and Blue Shield of Kansas, we pride ourselves on fostering a dynamic and inclusive work environment that values diversity and promotes collaboration. Our team is passionate about leveraging technology to improve the health and well-being of Kansans. We offer:
- A flexible work arrangement, with options for remote or hybrid work.
- A collaborative and dynamic work environment, with a team of passionate and driven individuals.
- Opportunities for growth and development, with a focus on leadership development and technical skills development.
Compensation and Benefits
We offer a competitive compensation package, including:
- A minimum starting salary of $102,720, with salary based on education, skills, and experience.
- A comprehensive benefits package, with details available upon request.
Join Our Team!
If you're a motivated and experienced professional looking to drive digital innovation and customer-centric solutions, we want to hear from you. Apply today to join our team as a Team Lead for Digital IT Experience and be part of transforming the healthcare experience for Kansans.
Don't miss this opportunity to make a positive impact, lead and inspire a high-performing team, and work for one of the most trusted companies in Kansas. Apply now and take the first step towards a rewarding and challenging career with Blue Cross and Blue Shield of Kansas.
Apply Now