Join Our Dynamic Team as a Part-Time Verification Specialist
Are you a motivated and detail-oriented individual looking for a part-time remote opportunity? Foundation Finance Company (FFC) is seeking a talented Verification Specialist to join our team! As a leading consumer finance company in the U.S., we offer a fast-paced environment with room to advance and a comprehensive benefits package. In this role, you will play a critical part in verifying customer information to ensure accuracy and completeness, preventing disputes and fraudulent activity.
About Foundation Finance Company
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S., working with home improvement contractors nationwide to provide flexible financing plans. Our full-spectrum lending approach has driven billions in originations, helping customers make needed improvements to their homes. We're committed to fostering a positive work environment where employees can thrive both personally and professionally.
Job Summary
As a Part-Time Verification Specialist, you will be responsible for verifying customer loan information via inbound and outbound calls, identifying and reporting potential issues, and escalating verification or fraudulent issues to management. You will work in a remote office environment, spending significant time sitting, typing, and talking on the telephone.
Key Responsibilities
- Verify customer loan information via inbound and outbound calls, including validating identity, social security number, address, employment information, and project completion.
- Recognize unusual scenarios and information, inquiring further using critical thinking and active listening skills.
- Accurately enter new or updated information received during verification calls in all operating systems.
- Document notes properly in all required areas per company processes and procedures.
- Proficiently relay information to customers relating to interest, statements, and other account questions.
- Identify, report, and escalate verification or fraudulent issues to management.
- Handle inbound and outbound Dealer calls regarding Verification dispute issues.
- Review loan processing status and documentation to ensure customer calls are accurately handled and routed to the appropriate department.
- Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process.
- Other duties as assigned by management.
Requirements and Qualifications
Minimum Qualifications:
- Associate's degree in business, finance, communication, marketing, or a related field.
- 2 years of experience in customer service.
- Strong computer skills, including Word, Excel, Internet, and email.
- Strong typing skills and attention to detail.
- Professional phone presence and excellent verbal and written communication skills.
Preferred Qualifications:
- Previous experience in a verification or customer service role.
- Knowledge of finance or lending industry.
- Certification in customer service or a related field.
Skills and Competencies
To succeed in this role, you must possess:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Attention to detail and ability to multitask.
- Ability to work in a fast-paced environment with deadlines.
- Positive "can-do" attitude and enthusiasm for helping customers.
Career Growth Opportunities and Learning Benefits
At Foundation Finance Company, we offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement and professional growth.
- Training and development programs to enhance your skills.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Casual dress work environment.
Work Environment and Company Culture
Our company culture is built on:
- Commitment to diversity, equity, and inclusion.
- Emphasis on employee well-being and growth.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
Compensation and Benefits
We offer a competitive salary range of $15.00 - $15.00 per hour, depending on experience. Our comprehensive benefits package includes:
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
How to Apply
If you're a motivated and detail-oriented individual looking for a part-time remote opportunity, we encourage you to apply! Please click the link below to submit your application.
Apply Now
Equal Employment Opportunity
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. We are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Don't miss this opportunity to join our dynamic team! Apply now and take the first step towards a rewarding career with Foundation Finance Company.
Apply Now