Patient Engagement Partner - Part-Time Remote Opportunity with St. Luke's University Health Network

Join Our Team: Delivering Exceptional Patient Care with Compassion and Excellence

At St. Luke's University Health Network, we're proud of our employees' skills, experience, and compassion. As a leading healthcare provider, we're committed to caring for the sick and injured, educating healthcare professionals, and improving access to care in our communities. Our employees are our most valuable asset, and we're dedicated to fostering a culture of excellence and compassion.

About the Role: Patient Engagement Partner - Part-Time Remote

We're seeking a highly skilled and empathetic Patient Engagement Partner to join our Access Center team on a part-time basis. As a remote position, you'll work flexible evening and weekend shifts to provide exceptional patient experiences and support our clinical partners. If you're passionate about delivering outstanding customer service and have a strong background in healthcare or customer service, we encourage you to apply.

Key Responsibilities:

• Answer incoming calls and perform a variety of actions, including scheduling, rescheduling, or canceling appointments within established time frames and protocols.
• Use expert questioning techniques to determine how requests should be handled and coordinate services as needed.
• Verify and update patient demographic and insurance information to ensure accuracy and compliance.
• Create a positive patient experience at every encounter, resolving issues and concerns within the scope of your role.
• Manage and work referral work queues, providing supplemental inbound patient call support during high-volume times.
• Collaborate with designated clinical partners to establish and maintain appropriate appointment scheduling protocols and build positive relationships.
• Escalate scheduling or insurance issues to the Patient Engagement Supervisor or Patient Engagement Manager as needed.
• Consistently meet productivity, schedule adherence, and quality standards set by the Access Center.
• Participate in team problem-solving and resolution.
• Perform other duties as assigned.

Requirements and Qualifications:

To succeed in this role, you'll need:

• A High School diploma or equivalent.
• Previous general computer experience with data entry, preferably in a healthcare setting.
• Minimum 1-2 years of demonstrated customer service excellence in a contact center (preferred).
• Previous healthcare experience with medical terminology (preferred).
• Experience with electronic medical records (EMR) (preferred).

Essential Competencies:

We're looking for individuals with:

• Excellent communication, facilitation, and presentation skills.
• A strong focus on compliance and quality.
• A commitment to continuous growth and learning.
• A service-oriented mindset and ability to work in a fast-paced environment.
• Effective time management skills.

What We Offer:

As a part-time remote Patient Engagement Partner, you'll enjoy:

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A flexible work arrangement with evening and weekend shifts.
• A dynamic and supportive work environment that values compassion and excellence.
• The ability to work from home in accordance with our Network Work from Home Policy.

Our Culture and Values:

At St. Luke's University Health Network, we're committed to fostering a culture of compassion, excellence, and inclusivity. We value our employees and strive to create a work environment that is supportive, dynamic, and rewarding. As an Equal Opportunity Employer, we're dedicated to diversity and inclusion in our hiring practices.

Why Join Our Team?

If you're passionate about delivering exceptional patient care and have a strong background in customer service or healthcare, we encourage you to apply. As a Patient Engagement Partner, you'll play a critical role in creating positive patient experiences and supporting our clinical partners. We're committed to providing the training and resources you need to succeed in this role.

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, including your full legal name, current home address, and employment history for the past seven years. We're excited to hear from you!

How to Apply:

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, using the link below. We can't wait to welcome you to our team!

St. Luke's University Health Network is an Equal Opportunity Employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Don't hesitate - apply today and join our team of compassionate and dedicated healthcare professionals!

Apply Now