Join the Revolution in Home Improvement Fintech: Work with a Fast-Growing Startup!
At Hearth, a pioneering Fintech startup backed by prominent VC firms like 8VC, Founders Fund, and Human Capital, we're on a mission to transform the $500B home improvement industry. Our SaaS platform empowers over 14,000 small business owners with the financial tools they need to succeed, creating tens of thousands of jobs and helping millions of homeowners achieve their dreams. We're a team of innovators, and we're looking for a skilled Payment Specialist to join our dynamic crew!
About the Opportunity
As a Payment Specialist in our part-time morning shift role, you'll play a critical part in ensuring the integrity of our digital payment systems. Your expertise will help us investigate and resolve disputes, prevent fraudulent activities, and maintain compliance with regulatory standards. This is a unique chance to make a significant impact in a fast-growing startup environment.
Key Responsibilities
- Review, process, and resolve payment and subscription disputes in Stripe, adhering to regulatory standards and internal policies.
- Collaborate with homeowners, contractors, and various departments to gather necessary information for effective dispute resolution.
- Analyze trends related to payment and subscription disputes to identify areas for improvement.
- Verify customer information and documentation for accuracy and completeness.
- Utilize Stripe and data analytics tools to proactively identify and prevent fraudulent activities by analyzing transaction data and recognizing suspicious patterns.
- Develop, maintain, and update policies and procedures related to payment and subscription disputes.
- Follow up on lost disputes and collect outstanding balances, engaging directly with customers to negotiate payment arrangements for delinquent or overdrawn accounts.
- Regularly review aging reports and follow up on overdue accounts, escalating to senior management as required.
- Respond to customer inquiries via phone, text, and email, resolving queries in real-time.
Essential Qualifications
To excel in this role, you'll need:
- 1-2 years of experience in a payments-related role, preferably with experience in handling payment and subscription disputes.
- Previous experience resolving customer issues, questions, or concerns through phone calls, texts, and emails.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Exceptional communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
- Ability to work independently and adapt swiftly to a dynamic, fast-paced environment.
Preferred Qualifications
While not mandatory, the following qualifications will give you a competitive edge:
- Previous experience in collections, with a proven track record of successfully managing delinquent or overdrawn accounts.
- Familiarity with relevant regulations, such as Reg. E and FDCPA, demonstrating your understanding of the regulatory landscape.
Skills and Competencies
To succeed as a Payment Specialist at Hearth, you'll need to possess:
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Proactive and adaptable, with the ability to thrive in a fast-paced, dynamic environment.
- Proficiency in Stripe and data analytics tools, with the ability to leverage these tools to drive business outcomes.
Career Growth Opportunities and Learning Benefits
At Hearth, we're committed to your growth and development. As a Payment Specialist, you'll have the opportunity to:
- Develop your skills in dispute resolution, fraud prevention, and customer communication.
- Collaborate with cross-functional teams to drive business outcomes and improve our payment systems.
- Stay up-to-date with industry trends and regulatory changes, enhancing your knowledge and expertise.
Work Environment and Company Culture
As a remote team member, you'll enjoy the flexibility of working from anywhere. Our company culture is built on innovation, collaboration, and a passion for transforming the home improvement industry. We're a diverse team of professionals who are dedicated to making a meaningful impact.
Compensation, Perks, and Benefits
We offer a competitive hourly salary of $25/hr, along with the benefits of a remote work environment. As a part-time team member, you'll work Monday - Friday 9:00am EST - 1:30 pm EST and Saturdays 3:00pm EST - 5:00pm EST, allowing you to balance your work and personal life.
Join Our Team!
If you're a motivated and experienced Payment Specialist looking for a new challenge, we want to hear from you! Apply now to join our dynamic team and take the first step towards a rewarding new role. Seize this opportunity to make a significant impact in the Fintech industry and be part of a company that's revolutionizing the home improvement landscape.
Don't miss this chance to be part of something exciting! Apply today!
Apply Now