Unlock Your Potential as a Services Project Coordinator at Lowe's
Are you a highly organized and customer-focused individual looking for a challenging and rewarding role in a dynamic industry? Do you have a passion for ensuring seamless project execution and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join Lowe's as a Services Project Coordinator, working remotely in the Eastern Standard Time zone.
About Lowe's: A Leader in Home Improvement
Lowe's Companies, Inc. is a FORTUNE® 50 home improvement company that serves millions of customers across the United States. With a strong presence in the industry, we operate over 1,700 home improvement stores and employ approximately 300,000 associates. Our commitment to creating safe, affordable housing and developing the next generation of skilled trade experts is unwavering. As a Services Project Coordinator at Lowe's, you will play a vital role in driving customer satisfaction for installation projects and managing workflows from start to finish with precision.
Your Impact at Lowe's
As a Services Project Coordinator, you will be the linchpin in ensuring the smooth execution of installation projects. Your coordination between customers, service providers, and stores will be key to delivering exceptional customer experiences and building strong relationships. By applying your problem-solving skills and customer service expertise, you will directly make a significant impact on a Fortune 50 business.
Key Responsibilities: Driving Project Success
- Answer inbound calls from customers, service providers, and stores to provide installation job support, ensuring timely and effective issue resolution.
- Manage outbound tasks and make outbound calls to customers, providers, stores, and vendors to provide updates or gather job information, maintaining clear and consistent communication.
- Conduct initial contact with customers and service providers to provide centralized contact information and job expectations, verifying project scope and ensuring alignment.
- Ensure projects are scheduled within the Service Level Agreement (SLA) by the service provider and provide confirmation to the customer, managing expectations and timelines.
- In coordination with stores and customers, arrange product delivery to ensure work can begin on time, streamlining the project workflow.
- Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system, maintaining regulatory compliance.
- Manage and resolve Work Order issues (post-project completion), including assessment of related costs and the potential for service provider and/or vendor chargebacks, demonstrating analytical and problem-solving skills.
- Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest, and Salesforce), maintaining clear and transparent records.
- Practice active listening skills with customers, service providers, stores, and vendors to deliver an excellent customer experience and promote team collaboration, fostering a culture of exceptional service.
- Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes, driving continuous improvement.
- Drive for results by consistently achieving goals and completing tasks/activities on time, demonstrating a results-driven mindset.
- Build effective relationships with others by organizing information, sharing information with coworkers and leaders, and seeking performance feedback, cultivating a collaborative work environment.
- Adapt to a fast-paced environment with evolving process enhancements, demonstrating flexibility and a willingness to learn.
- Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc., committing to ongoing learning and development.
How We Support You: Investing in Your Success
At Lowe's, we invest in the people and resources needed to grow and win as a team. As a Services Project Coordinator, you will have access to a range of benefits and resources that support your success and well-being.
Compensation and Benefits: A Comprehensive Package
- A competitive salary, with a pay range of $17.56 - $29.27 per hour, reflecting your experience and qualifications.
- Bonus Potential: When we win, you win. We award front-line workers discretionary and profit-sharing bonuses when we succeed.
- Health and Wellbeing: We offer paid time off for vacations, holidays, and sick time, as well as access to top-tier medical, dental, and vision insurance.
- 401k with up to 4.25% match, supporting your long-term financial goals.
- Bi-annual Cash Bonus, recognizing your contributions to our success.
- Discounted Employee Stock Purchase Plan (15% discount of strike price), providing an opportunity to invest in the company.
- Tuition-Free Education, supporting your ongoing learning and development.
- 10-week Maternity/Parental Leave, providing a supportive and inclusive work environment.
- 10% Associate Discount, offering a tangible benefit for our associates.
Essential and Preferred Qualifications: Meeting Our Standards
To succeed as a Services Project Coordinator at Lowe's, you will need to meet our essential and preferred qualifications.
Minimum Qualifications:
- High school diploma or GED, demonstrating a foundational level of education.
- 1-3 years' experience in a customer-facing role, showcasing your ability to interact with customers and provide effective support.
Preferred Qualifications:
- Bachelor's degree in a related field of study, highlighting your relevant academic background.
- 1 year of experience in project coordination OR experience in the remodeling or construction industry, demonstrating your understanding of project management principles.
- 1 year of experience working in a Project Management function, showcasing your ability to manage projects and workflows.
- Experience in a contact center environment, highlighting your ability to interact with customers and provide effective support in a fast-paced setting.
Skills and Competencies: Driving Success
To excel as a Services Project Coordinator at Lowe's, you will need to possess a range of skills and competencies, including:
- Excellent communication and interpersonal skills, with the ability to interact with customers, service providers, and stores.
- Strong problem-solving and analytical skills, with the ability to resolve issues and manage workflows.
- Ability to work in a fast-paced environment, with a high level of organization and attention to detail.
- Proficiency in technology tools, including Installation Management System, myRedVest, and Salesforce.
- A customer-focused mindset, with a commitment to delivering exceptional customer experiences.
Career Growth Opportunities and Learning Benefits
At Lowe's, we are committed to supporting the ongoing learning and development of our associates. As a Services Project Coordinator, you will have access to a range of training and development opportunities, including:
- Assigned training courses, designed to enhance your skills and knowledge.
- Participation in team meetings, town halls, and developmental meetings, providing opportunities for growth and feedback.
- Opportunities for career advancement, with a clear path for progression within the company.
Work Environment and Company Culture
As a remote Services Project Coordinator, you will work in a dynamic and flexible environment, with the ability to manage your workload and work schedule. Our company culture is characterized by strong collaboration and support, with a commitment to respecting and valuing our associates.
Working Conditions: Remote Work Requirements
To succeed in this role, you will need to meet our remote work requirements, including:
- A dedicated workspace, free from distractions and interruptions.
- Reliable internet access, with a minimum speed of 20mb/s download and 5mb/s upload.
- A computer and router that meet our technical requirements, with the ability to access our systems and tools.
Join Our Team: Apply Now
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Services Project Coordinator at Lowe's, you will play a vital role in driving customer satisfaction and managing workflows from start to finish with precision. Apply now and join our team!
Apply Now