Welcome to the Department of Consumer and Business Services
We are a progressive business regulatory state agency dedicated to protecting and serving Oregon's consumers and workers while supporting a positive business climate. Our mission is to ensure that Oregon's consumers and workers are treated fairly and that businesses operate in a safe and responsible manner. We are committed to creating a work environment that is inclusive, diverse, and supportive of all employees.
About the Role
We are seeking a highly skilled and experienced System Support Specialist to join our Information Technology and Research (IT&R) Section. As a System Support Specialist, you will play a critical role in providing technical support and services to our customers, including troubleshooting, root cause analysis, and debugging of legacy applications. You will also be responsible for systems analysis and design, software maintenance, and business analysis for complex software applications.
Key Responsibilities
- Provide Tier 2 technical support to customers, including troubleshooting, root cause analysis, and debugging of legacy applications
- Actively participate as part of a small, diverse, and highly collaborative technical team that serves the Department
- Maintain support logs and system documentation, and escalate and track system issues when necessary
- Gather, document, and clarify business requirements for the design, construction, and installation of new or small enhancements to existing data system components
- Collaborate with customers to understand their needs and provide solutions that meet their requirements
- Stay up-to-date with the latest technologies and trends in the field, and apply this knowledge to improve our systems and services
Essential Qualifications
To be successful in this role, you will need to have:
- Four (4) years of information systems experience in IT customer or system support, programming, business analysis, and IT systems analysis and design
- OR an associate's degree in Computer Science, Information Technology, or a related field, or completion of a two (2) year accredited vocational training program in information technology or related field, and two (2) years of information systems experience
- OR a bachelor's degree in Information Technology, Computer Science, or a related field
- Strong technical skills, including proficiency in software development, systems analysis, and design
- Excellent communication and customer service skills, with the ability to work effectively with customers and stakeholders
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
Preferred Qualifications
We are looking for candidates who have:
- IT customer or system support experience at an expert level, with high proficiency in technical details of complex data systems
- Programming experience in languages such as .Net, Cold Fusion, and PL/SQL
- Business analysis experience, including identification of business needs, eliciting, and documenting information technology requirements
- IT systems analysis and design experience, including architecting the physical implementation and integration of small and medium-sized solutions
- Strong critical thinking skills, with the ability to analyze complex problems and develop effective solutions
- Experience with software maintenance principles, troubleshooting principles, and system documentation
What We Offer
In return for your skills and experience, we offer a competitive salary and benefits package, including:
- 11 paid holidays per year
- 8 hours of vacation per month, eligible to be used after 6 months of service
- 8 hours of sick leave per month, eligible to be used as accrued
- 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
- Pension and retirement programs
- A competitive benefits package
- Opportunities for advancement and professional development
- A dynamic and supportive work environment
Career Growth Opportunities
We are committed to helping our employees grow and develop in their careers. As a System Support Specialist, you will have opportunities to:
- Develop your technical skills and expertise in areas such as software development, systems analysis, and design
- Take on new challenges and responsibilities, and contribute to the development of new systems and services
- Work with a talented and experienced team of professionals who are passionate about delivering high-quality services
- Participate in training and development programs, including workshops, conferences, and online courses
- Pursue opportunities for advancement and promotion within the Department
Work Environment and Company Culture
We are proud of our diverse and inclusive work environment, and we are committed to creating a workplace that is supportive and respectful of all employees. As a System Support Specialist, you will be part of a dynamic and collaborative team that values:
- Teamwork and collaboration
- Open communication and transparency
- Continuous learning and improvement
- Diversity, equity, and inclusion
- Employee well-being and work-life balance
How to Apply
If you are a motivated and experienced IT professional who is looking for a new challenge, please submit your application today. To apply, you will need to:
- Submit a cover letter and resume that outlines your skills and experience
- Ensure that you meet the minimum qualifications and preferred qualifications for the role
- Follow the instructions carefully and submit your application by the deadline
Conclusion
We are excited to hear from you and explore how you can contribute to our team. As a System Support Specialist, you will play a critical role in delivering high-quality services to our customers and supporting the mission of the Department. If you have the skills, experience, and passion we are looking for, please submit your application today and join our team of dedicated professionals.
Apply Now