Join the Team at ASD - Answering Service for Directors
Contribute to a meaningful mission at ASD - Answering Service for Directors. We are a growing company seeking a compassionate and professional Part-time Spanish Bilingual Remote Call Center Agent to join our team. As a trusted answering service for 35 percent of the nation's funeral homes, we are dedicated to providing exceptional customer service and support to those in need. Enjoy the freedom and flexibility of this Remote role, and take pride in knowing that your work will make a positive impact on the lives of others.
About Our Company and Culture
At ASD, we pride ourselves on being a true business partner to the funeral professionals we serve. Our employees are patient, caring individuals who are responsible for ensuring funeral home callers receive first-class customer service. We value compassion, empathy, and understanding, and we strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on the principles of respect, integrity, and excellence, and we are committed to providing our employees with the tools and resources they need to succeed.
Job Summary
We are currently hiring for the next training program for our entry-level Call Specialist position! As a Part-time Spanish Bilingual Remote Call Center Agent, you will take phone calls for funeral homes across the United States and Canada. You will be responsible for providing exceptional customer service, responding to caller inquiries, and ensuring that messages are delivered accurately and in a timely manner. This is a part-time role, with a schedule consisting of four 8-hour shifts per week, including weekend and holiday hours.
Key Responsibilities
- Receive, place, and transfer telephone calls following ASD Standards and protocols
- Interact with customers via online web chat following ASD Standards and protocols
- Record and deliver all messages in an accurate and timely manner
- Forward client questions and complaints to appropriate staff members
- Maintain a friendly and compassionate attitude while assisting emotional callers
- Understand and respect client and caller confidentiality
Essential Qualifications
Education and Experience
- High school diploma or equivalent required
- Previous call center experience preferred
- Previous customer service experience preferred
Skills and Competencies
- Excellent communication skills, including active listening and clear speech
- Attention to detail and high level of accuracy
- Proficient computer skills with the ability to learn new software and basic technical troubleshooting
- Ability to remain impartial when dealing with conflict or emotional callers
- Visual acuity to quickly navigate an abundance of on-screen account information
- Prolonged periods of sitting at a desk while constantly operating computer equipment
Language Requirements
- Fluent in Spanish and English
Technical Requirements
- Candidates must be able to touch type 35 WPM. Before applying, we recommend visiting www.typingtest.com to test your typing speed and accuracy.
- Candidates must pass an assessment to evaluate transcription, spelling, grammar, and comprehension skills.
Work Environment and Requirements
Work from Home Requirements
- A home computer set-up will be supplied by the company for use during employment.
- High Speed Internet with a wired ethernet connection with a minimum Download speed of 10 Mbps, a minimum Upload speed of 8 Mbps and maximum Latency speed of 40ms is required. Test your speed at: speed.cloudflare.com. Satellite internet will not be compatible with our system. Wi-Fi cannot be used for work purposes.
- A designated workspace that is quiet and distraction-free during your work shift is a must.
Schedule and Benefits
Schedule
- Part-time role, 32 hours/week
- Schedule consists of four 8-hour shifts per week, including weekend and holiday hours
- 2nd shift: 2:55pm-10:55pm Monday, Thursday, Friday, & Saturday (off Sunday, Tuesday, Wednesday)
- 3rd shift: 10:55pm-6:55am Sunday, Monday, Wednesday, Saturday (off Tuesday, Thursday, Friday)
Compensation and Benefits
- Earn an effective pay rate of $22-27 per hour, including a Weekday base rate of $19.00 per hour, Weekend rate of $28.50* per hour if on time (*time-and-half), Triple-time Holiday Rate, and Performance and Attendance Bonuses
- Medical, Dental and Vision Insurances
- Matching 401(k)
- Supplemental Insurances
- Paid Vacation and Personal Time
- Black Card Planet Fitness Membership
- Headspace Subscription
- Opportunity for Internal Advancement
Career Growth Opportunities and Learning Benefits
At ASD, we are committed to providing our employees with opportunities for career growth and development. We offer training and support to help you succeed in your role, as well as opportunities for advancement within the company. Our employees are valued and respected, and we strive to create a work environment that is supportive, inclusive, and rewarding.
Why Join Our Team?
By joining our team, you will have the opportunity to make a positive impact on the lives of others. You will be part of a dynamic and supportive team, and you will have access to a range of benefits and opportunities for career growth and development. We value diversity and inclusion, and we strive to create a work environment that is welcoming and inclusive to all employees.
How to Apply
If you are a compassionate and professional individual who is fluent in Spanish and English, we encourage you to apply for this exciting role. To apply, please call 610-744-1200 to leave a Voice Introduction as the first step in the interview process. Additional instructions will be provided throughout the process via text message and email. Don't miss out on this opportunity to join our team and make a difference in the lives of others. Apply now!
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